Friday, February 23rd, 2018  |  10:15 PM

A Conservative Newspaper Promoting,
Life, Liberty, and the Pursuit of Happiness

Subscribe Now: Get your own copy of The US Journal

Why Sometimes You Need to Fire Your Customers

Written By: Michael Hyatt  |  Posted: Thursday, December 3rd, 2015


If you've ever worked in retail-and even if you haven't-you've probably heard the phrase, "the customer is always right." But just because you've heard it doesn't make it true.

My daughter Megan enjoys the BBC show, Mr. Selfridge, about pioneering retailer Jeremy Selfridge. Supposedly, he was one of the people to popularize the phrase that still rings in our ears all these years later in just about every sphere of business.

No, the Customer Is Not Always Right

I understand where this idea comes from. And I'm on record saying customer service is one of the most important forms of marketing today. But we all know we can overspend a marketing budget, right?

Saying the customer is always right is even worse. It's like saying there is no budget. You don't need me to tell you how that can play out. There are limits to customer service.


Michael Hyatt is the author of the New York Times bestseller, Platform: Get Noticed in a Noisy World. It is also a Wall Street Journal, USA Today, and Amazon bestseller. He is the former Chairman and CEO of Thomas Nelson Publishers.

(c) 2013, Michael Hyatt. Used by permission. Originally published at

Share this on Twitter  |  Share this on Facebook  |  Email to a friend.  |  Contact the editor.

What are your thoughts?

Want full access to all the articles on this site?

You must be a subscriber to read entire articles.

Gain 24/7 access to all the content on this website by becoming a subscriber.
Choose your subscription plan and get full access in minutes. Subscribe now. »

If you are already a subscriber, sign in now to read more full articles.

More Business News

Why is Profit So Important?

End of Malls will not make Shopping any Better

Business Headlines

5 Simple Ways to Grow an Emergency Fund

Living in Debt Is Not Necessary

Business Headlines

Business Headlines

The Scent of Panic Is in the Air

Happy 50th Birthday to "Junk Silver"

Why U.S. Companies Can't Find Skilled Workers

Words from our sponsors